CUSTOMER CARE

If you have any issues with your product please let us know at loveadelaide@loveadelaide.org.au

Love Adelaide collects your personal data to provide our Services. We are committed to protecting your personal data and privacy. 

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We use Printful a third party provider to warehouse ship and design our products and as such follow their Data Processing Terms  

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We receive, collect and store any information that you enter on our website or provide us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer the internet; Login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, and methods used to browse away from the page.

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We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews , recommendations, and personal profile. 

When you conduct a transaction on our website. as part of the process, we collect personal information you give us such as your name, address and email address. Your persona information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate services; 

2. To provide Our users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service related notices and promotional messages;

4. To create an aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

5. To comply with any applicable laws and regulations.    

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Our company is hosted on a website platform, this allows us to sell our products to you. Your data maybe stored through our website platforms data storage. These applications store data on secure servers behind a firewall.

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Our website platform has direct payment gateway options that maybe used on our site these standards are set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort with brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company , or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.  

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We use cookies from third party provider that may include google analytics, Printful, PayPal, After Pay, Square third party internet payment gateways and social media channels.Third party providers have their own privacy policies that they adhere too.  Cookies are used enhance user experience and for a secure platform.

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If you don't want us to process your data anymore, please contact us at loveadelaide@loveadelaide.org.au.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarification will take effect immediately  upon their posting on the website. If we make material changes to our website we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it , and under what circumstances, if any, we use and/or disclose it.

Please contact us if you are looking for a bulk buy rate loveadelaide@loveadelaide.org.au

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