SHIPPING POLICY

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, customer addresses, etc., please check whether such an option is available in your account.

 

We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. 

 

The risk of loss of, damage to and title for products pass to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered.

 

In such case we will not make any refunds and will not resend the product. 

If carrier tracking indicates that a product was lost in transit, you may make a written claim for replacement of the lost product. For products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to Love Adelaide investigation and sole discretion.

RETURN & EXCHANGE POLICY

We do not accept returns or exchanges of goods unless the product ordered is faulty.

Please contact Love Adelaide with your concerns loveadelaide@loveadelaide.org.au